Terms and Conditions for HeeHost Hosting Services
Effective Date: 01 January 2025
1. Acceptance of Terms:
By using the services of HeeHost Hosting Services (“we,” “us,” or “our”), you (“you” or “customer”) agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
2. Services:
We provide various hosting services, including but not limited to shared hosting, VPS hosting, dedicated servers, and domain registration. Specific details of each service are outlined on our website.
3. Account Registration and Use:
- You must provide accurate and complete information when registering an account.
- You are responsible for maintaining the confidentiality of your account credentials.
- You are responsible for all activities that occur under your account.
- You agree not to use our services for any illegal or unauthorized purposes.
4. Payment and Billing:
- Fees for our services are outlined on our website.
- Payment is due in advance for the service period.
- We accept various payment methods as indicated on our website.
- We reserve the right to suspend or terminate services for non-payment.
- All fees are non-refundable unless explicitly stated in a specific service agreement.
5. Acceptable Use Policy (AUP):
You agree not to use our services for:
- Illegal activities (e.g., distributing illegal software, phishing, spamming).
- Sending unsolicited email (spam).
- Distributing malware or viruses.
- Hacking or attempting to gain unauthorized access to our systems or other systems.
- Infringing on intellectual property rights.
- Any activity that disrupts or degrades our services or the services of other users.
6. Content Responsibility:
You are solely responsible for the content you host on our servers. We do not monitor or control the content you upload, but we reserve the right to remove any content that violates our AUP.
7. Service Level Agreement (SLA):
We strive to provide high uptime and service availability. Our SLA, which details our uptime guarantees and remedies for downtime, is available on our website.
8. Intellectual Property:
All intellectual property rights related to our services and website belong to us. You may not copy, reproduce, or distribute our content without our prior written consent.
9. Limitation of Liability:
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
- The use or inability to use our services.
- Any unauthorized access to or use of our servers or any personal information stored therein.
- Any interruption or cessation of our services.
- Any bugs, viruses, trojan horses, or the like, which may be transmitted to or through our services by any third party.
10. Indemnification:
You agree to indemnify and hold us harmless from any claims, damages, or expenses (including legal fees) arising out of your use of our services or your breach of these Terms and Conditions.
11. Termination:
We may terminate your services for breach of these Terms and Conditions, non-payment, or any other reason we deem appropriate. You may terminate your services by following the cancellation procedure outlined on our website.
12. Governing Law:
These Terms and Conditions shall be governed by and construed in accordance with the laws of South Africa.
13. Dispute Resolution:
Any disputes arising out of or in connection with these Terms and Conditions shall be resolved through negotiation in the first instance. If negotiation fails, the dispute may be referred to arbitration in accordance with the rules of the Arbitration Foundation of Southern Africa (AFSA).
14. Changes to Terms and Conditions:
We may update these Terms and Conditions from time to time. We will notify you of any material changes by posting the updated terms on our website.
15. Contact Us:
If you have any questions or concerns about these Terms and Conditions, please contact us at:
HeeHost Hosting Services